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How To Order |
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At Illume Design we make every effort to make your on-line shopping experience simple and enjoyable.
Ordering Process
1. After you have selected your preferred design and are ready to purchase, you then need to proceed to fill in all your relevant details, in the text boxes provided;
2. Firstly, type the exact wording that you want to appear on your stationery. For example, names, dates, venue details, RSVP details etc;
3. If you would like your invitations/bomboniere to be personalised with all your individual guest’s name/s, then you must tick the 'guest name/s' box; This will incur an additional 60c charge per product;
4. If you would like envelopes personalised with your individual guest’s name/s and address details, then you must tick the 'envelope guest name/s' box; this will incur an additional 60c charge per envelope;
*For each of these options you must download the relevant spreadsheet/s complete it with all your guest names/ details and email it back to us at order@illumedesign.com.au within 5 working days of placing an order. Please ensure that you have double-checked all spelling of names and address details before you email us your spreadsheet/s as this is sent directly to print. If you are ordering extra blank invitations, please write the word 'blank' in the guest name column within the spreadsheet as many times as the number of additional blank invitations you require.
*A separate spreadsheet containing all of the relevant information is required for each personalised category listed below: More Info
Download - Invite Spreadsheet (guest’s name/s on your invitations)
Download - Envelope Spreadsheet (guest’s name/s and details on your envelopes)
Download - Placecard Spreadsheet (individual guest’s names)
Download - Bomboniere Spreadsheet (individual guest’s names)
5. Enter your font styles by typing the font number in the box, only needed if font choice is different to what is shown on the product. To view all of our different font styles you need to click on 'View Font Styles' link next to the fonts box. Or alternatively Click here to view
6. Enter the required quantity then;
7. Lastly, click on the ‘Add to Cart’ button.
8. This will take you into a new window where you can view what is in your cart. Here you can either, click on the ‘Continue Shopping’ button to view and/or purchase more products or the ‘Checkout’ button to finalise your purchase. You may at any time click on the 'View Cart' button which will take you to your cart where you can view already selected products and finalise your purchase.
9. Once you click the 'Checkout’ button you will then need to fill out your details for payment and delivery purposes.
10. When we have received your order you will receive an invoice email called 'Your Order'. (If you have not received your email within 24 hours, please contact us, as sometimes email addresses can be typed incorrectly, or internet servers may malfunction).
11. Proof E-Mail (PDF) – Within 5 working days after you have placed an order you will receive a 'PDF proof 'that will be sent to you for checking via email. Please review this 'PDF proof' of your product CAREFULLY. Please check that all the wording/details are correct and let us know promptly of any changes you may require. If there is a need for any change/s to be made we will apply them promptly. After your stationery has been modified we will email you another PDF proof again for checking.
12. When we have received your approval (in writing via email) we will proceed to print your stationery. Your order WILL NOT GO to print unless your 'PDF proof' has been approved by yourself, even if it requires no changes.
PLEASE NOTE:
*Customers paying by cheque / money order / direct deposit will receive a 'PDF proof' after we have received a full payment for your order. Payment must be received within 10 working days from the date you have placed an order.
*If your design includes a photo, you we will need to email us an image that is no larger than 2MB and no smaller than 300KB. If you only have a hard copy this can be posted to us, it will then be returned with your order. (Please allow extra days if you are sending us a photo with Australia Post, as we will not be able to create your proof until we have received your posted photo.)
Delivery
When your order is printed, it will be packed and delivered to your nominated address by Registered Australia Post, where your signature will be required to confirm that you have received your order. If no one will be home at the time of delivery you will be left with a card, advising you that your order can be picked up from the nearest post office. If you know you will not be home at time of delivery it is advised to provide a work address. We will send you a final email advising you when your order has been dispatched.
International orders will be delivered by courier, please contact us for costing.
You can pay by credit card, money order, cheque or direct deposit. All cheques and money orders are to be made payable to Illume Design and will need to be posted to; Illume Design, PO Box 221, Coogee, NSW, 2034, Australia, with your name and order number.
If you would like to place an order by phone please call our office on:
62 2 9398 7232 Monday to Friday 09:00 - 17:00 AEST (GMT+10)
If you have any questions, please feel free to contact us. |
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